Privacy Policy

West End on the Thames, Alterniq Events Ltd are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it 

1.1

If you register for our service we may need to know your name, postal address, e-mail address, telephone number, credit card number and expiry date.

1.2

We gather this information to allow us to process your registration, process any orders you may make e.g. ticket purchases. The relevant information is then used by Alterniq Events Ltd to provide you with statements of your account. We may also use it to communicate with you on matters relating to the conduct of your account and the provision of the service in general. No financial data is stored and will be erased upon the purchase going through.

1.3

OPTIONAL: We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

1.4

OPTIONAL: From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you [by post, e-mail or telephone (or as required)] to ask you for your feedback and comments on our services.

1.5

We (and our group companies] may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to info@westendonthethames.com

 1.6

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to info@westendonthethames.com

1.7  

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to info@westendonthethames.com

2. Our use of cookies and other information gathering technologies

How we protect your information 

2.1

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

2.2

Firewalls, browser certification technology, limited access, use of passwords etc as appropriate

2.3

We also keep your information confidential. The internal procedures of Alterniq Events Ltd cover the storage, access and disclosure of your information.

3  Updating your details 

If any of the information that you have provided to Alterniq Events Ltd changes, for example if you change your e-mail address, name or payment details please let us know the correct details by sending an e-mail to info@westendonthethames.com

4.  Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

5.  How to contact West End on the Thames

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to info@westendonthethames.com

CANCELLATION AND REFUND POLICY

6.

Once ‘West End on the Thames’ a trademark product of Alterniq Events Ltd and you enter into a binding contract you will normally not be able to cancel the contract, except where we agree or as otherwise provided for in the contract.

6.1

In the event we have to postpone or cancel any scheduled event, we will either provide you with a full refund, or alternatively issue you with a ticket to the next scheduled event of your choice.

6.2   

Alterniq Events Ltd will not be liable for any refunds arising out of non-compliance with the entry requirements of the respective event or venue for the scheduled event. We will only give refunds or exchanges on the basis of a postponed or cancelled event by the event organisers of West End on the Thames, Alterniq Events Ltd. Under no circumstances will we give out refunds for any other reasons. Furthermore, we will not be held responsible for tickets that are not sold directly through us.

6.3

If you purport to cancel the contract or give notice purporting to cancel or otherwise do not fulfil your obligations (such as by not paying any sums due to be paid to us) in a way which amounts to you cancelling the contract, we do not have to accept your cancellation except as otherwise provided for in this policy. However, we may choose to accept cancellation, and if we choose to do so you will be required to pay to us a reasonable amount for the losses and costs (including loss of profit) we have suffered. If you have paid a deposit, this will be retained and if our reasonable losses and costs (including loss of profit) are greater than the deposit we have retained we will require you to pay for our losses and costs in excess of the deposit retained.

 

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