Meet the Team at West End on the Thames

Katherine, our Client Relationship Manager, oversees the daily management of the department, skillfully orchestrating tasks and guaranteeing the highest standards are not just met, but consistently maintained. She's a driving force behind our continuous efforts to improve the service we offer. Alongside her team, Katherine plays a key role in pre-booking communications, collaborating with clients to craft truly bespoke packages for their events. Her warm approach, attention to detail, and bubbly personality ensure a seamless and enjoyable experience from the very first enquiry.

Natasha is a warm and personable member of our team who excels at building genuine connections with every client she meets. With a natural gift for communication, she has a unique ability to articulate our services effectively, ensuring that clients feel both informed and confident in their choices. Her exceptional people skills and friendly demeanour make her a joy to work with, while her dedication to understanding client needs ensures a seamless and supportive experience from the very first conversation.

As our Senior Corporate Event and Wedding Planner, Eliza is the one our clients typically have the most communication with during the planning stages. She's responsible for meticulously managing each event from start to finish, and she also leads the event team, orchestrating all jobs to ensure every detail is carefully considered and flawlessly executed. With her keen eye for creativity and unwavering work ethic, Eliza is dedicated to exceeding client expectations and delivering unforgettable events.

As our Event Manager, Ellie is a valuable and experienced member of our team and a key contact for our clients. She is also heavily involved in working with our suppliers, meticulously ensuring all logistics are in place for events. Ellie now also plays a significant role in overseeing the development of other members of our event team. Hardworking and dedicated, she tirelessly operates behind the scenes and on the day to ensure we deliver an event that exceeds expectations. 

Phoebe, our Assistant Event Manager, brings her passion for client satisfaction to every function. Her adaptable attitude ensures that each event is truly bespoke, while her attention to detail ensures the smooth running of the function on the day. With her love of being in the action, Phoebe thrives at events, making sure every guest feels welcome and looked after.

Max, an Event Coordinator, demonstrates the strong initiative necessary to ensure every event runs smoothly. His attention to detail in every aspect of his role underscores his strong work ethic and passion for the West End on the Thames brand. This conscientiousness makes him a truly valuable part of our team.

A key member of the Events team, Emily brings energy and originality to the table. Emily’s high work ethic, coupled with her imaginative and innovative ideas, ensures that every client receives an inimitable and unforgettable event.

Meet Elijah, a highly valued member of our team who shines both as an Event Coordinator and a Catering Assistant. With equal proficiency in both roles, he has evolved and excelled over time. With several years of experience within our company, Elijah deeply understands our team's expectations and consistently strives for successful event outcomes that exceed our clients' expectations. Elijah's dedication and commitment are evident in every task he undertakes. His dual roles have given him a holistic perspective on event execution, enabling him to contribute effectively in various capacities.

As Director of Growth & Culture, Sapphire’s role focuses on the strategic leadership and professional evolution of our team. Line managing the heads of our Client Relationship and Event Planning departments, she ensures a cohesive approach to excellence across the company. Sapphire is dedicated to upskilling our talent, providing the development opportunities necessary for the team to thrive and grow. Beyond individual growth, she is the architect of our internal environment, committed to maintaining a vibrant, supportive, and high-performing company culture that reflects our core values.

As our CEO and Creative Director, Matthew provides the strategic vision and operational drive that fuels our business. While he remains the architect of our brand identity, his primary focus is ensuring that we maintain our uncompromising standards and relentless momentum. With a meticulous eye for detail and a deep involvement in our marketing and branding, Matthew ensures that every facet of what we do, from our internal operations to our client delivery, reflects the excellence we pride ourselves upon.

Shilen provides a smooth-running financial system behind the scenes. Working diligently on cash flow management, banking, payments, bookkeeping, and credit control, Shilen ensures a methodical and thorough approach to every task at hand. If ever you require help with a financial query, Shilen will be happy to help.

Our financial controller, Carly, works closely with Shilen. Ensuring our clients are put at ease and kept up-to-date with payment processes, Carly provides an efficient service whilst building a trusting relationship with clients. Carly’s responsibilities include producing invoices and ensuring payments are processed on time.