Excelling in customer service, Sapphire is a key member of the team when it comes to building and maintaining client relationships. Many of our client connections are based on the quality of her service and the association she upholds with them after events have taken place. With the client as her primary focus, Sapphire performs above and beyond to plan, organise and oversee all elements of the event to achieve the desired outcome.

Eliza ensures every event is unique and special. Her innovative ideas and high attention to detail have contributed to the success of many events. As an experienced Events Planner, Eliza uses her amiable personality and exceptional interpersonal skills to work closely with clients and ensure their event is delivered seamlessly.

Working closely with Sapphire and Eliza, Ellie ensures all events run without a hitch. Tirelessly operating behind the scenes to make sure everything comes together on the day, Ellie is another valuable member of the team that ensures we deliver the best results for our clients.

Isabel's attention to detail and commitment to the West End on the Thames brand makes her a vital member of the event team. Efficiently organising the preparation of each function, she also manages the on-the-day running of her assigned events, with her strong communication skills ensuring a smooth delivery. Confident and likeable, Isabel is invaluable to the effective provision of events run by the West End on the Thames.

Ross has the strong initiative necessary to ensure that every event runs as smoothly as possible. The attention to detail he puts into every aspect of his role as a member of the Events team demonstrates his strong work ethic. This, combined with his conscientiousness, makes him a valuable part of the West End on the Thames brand.

Phoebe's role is defined by her enthusiasm for client satisfaction which she brings to every project. Priding herself on her adaptable attitude contributes to making each event truly bespoke, as well as being able to manage the smooth running of the function on the day. Dedicated and passionate, she is an esteemed member of our team.

Overseeing all client projects with a meticulous eye is our Creative Director, Matthew. With vast amounts of experience in the events management industry, Matthew’s success has been built upon his creative ingenuity, entrepreneurial outlook and attention to detail. Matthew ensures our clients’ objectives are met at every stage of planning, through to a seamless delivery. 

Providing a smooth running financial system behind the scenes is Shilen. Working diligently on cash flow management, banking, payments, bookkeeping and credit control, Shilen ensures a methodical and thorough approach towards every task at hand. If ever you require help with a financial query, Shilen will be happy to help.

Working closely with Shilen is our Financial Controller, Carly. Ensuring our clients are put at ease and kept up-to-date with payment processes, Carly assists in providing an efficient service whilst building a trusting relationship with clients. Carly’s responsibilities include producing invoices and ensuring payments are processed on time.