We have listed below a collection of frequently asked questions that we receive, along with their relevant answers. We hope they provide sufficient information to any queries you may have.
A: We operate a selection of modern and spacious vessels. In terms of style, they range from traditional to a more contemporary feel - to ensure whatever the event, we have the right option. The boats vary in size, holding a capacity of between 2 and 500 guests and they all have indoor and outdoor spaces; making them a perfect all-year round venue for a wide range of events.
The vessels are subjected to an annual inspection in order to be awarded a passenger carrying certificate.
A: A cruise along the River Thames offers a completely unique way to host and enjoy an event. With London’s iconic skyline as the backdrop, your guests will be treated to a function to remember.
The ever-changing panoramic views are both breathtaking and offer fantastic photo opportunities. For those who have travelled from outside London, this is also a superb way to view the famous capital.
This is an event that your guests won’t want to miss out on.
A: We offer a high quality, five-star service. Our experienced and dedicated Project Management team work closely alongside you every step of the way, from when you first make the enquiry to the big day.
We pride ourselves on our ability to offer a completely bespoke service that ticks all of your specific requirements and not only meets your expectations, but exceeds them.
At West End on the Thames we don’t just create events, we create experiences.
A: We can arrange for a blessing on board but it will not be legally binding. We do however have partnerships with ceremony venues located near the piers which ties in perfectly with a reception on the vessel.
A: We can offer either, or both (see question below), although we do recommend a moving vessel, as you get to experience the Thames fully that way. However, the choice is up to you!
A: To create a more flexible schedule, we can add further pick/drop offs, or extended moored periods.
This is particular popular with our corporate market who have guests/staff arriving at different times. If you require further information on this, please speak with a member of our sales team and they will be happy to help.
A: There are a number of piers that you can choose to embark and disembark from along the River Thames.
The pier you embark from will be the pier you also disembark from, unless you specify otherwise.
Please note that we cannot book a pier until an event is confirmed, as there is a fee to secure the slot with the pier masters.
All piers are subject to availability as the River Thames is a very busy waterway. Therefore, the earlier you book the more chance you have of securing your preferred choice.
A: The route the vessel takes will be dependent on the tide on that particular day, but our captain will always try to cover as much of the river as possible, so that you get to see all the famous landmarks!
A: We take the health and safety of everyone on board our vessels extremely seriously. As such, we have a rigorous protocol in place:
A: Our experienced team regularly checks weather reports in the run up to all of our events and are able to tweak the itinerary to reflect this at very short notice.
The spacious interior has plenty of seating and standing room, so the event can continue unhindered whatever the weather. It is also temperature controlled and will be kept warm at all times, while we provide umbrellas and blankets for those who wish to remain outdoors.
Large panoramic windows ensure guests can enjoy the spectacular views of London’s skyline while staying warm and dry.
A: This is a highly rare occurrence, as the River Thames is relatively calm and our vessels are large (usually this occurs on smaller boats).
However, if someone does have seasickness, our experienced crew will do all they can to help the individual. In emergency cases we can stop the vessel and allow them to disembark.
A: Yes. There are no age restrictions on who can come on board, but anyone aged under 18 must be accompanied by a responsible adult.
We can also provide on board security should it be required.
A: Yes. We know that catering is an important part of any successful function and we provide a wide range of options to ensure all tastes are covered.
This is delivered and served in a professional manner, which can be as formal or informal as you require.
Please note that all catering has to be booked in advance. We also cater for all dietary requirements, including specifics - such as Halal, Kosher etc.
A: If you wish to bring your own catering there is a surcharge fee of £160 (Exc VAT) for groups of less than 60 guests, or £3.00 per person (Exc VAT) for groups of more than 60 guests. We can only permit cold food to be brought on board; our catering team, for health and safety reasons, must supply any hot food.
A: There are a variety of bar options available for your function. For example, we can add any of the following to your pre-event package:
Alternatively, you can set up a bar tab when you arrive at the venue with your West End on the Thames event manager.
A: Our experienced and dedicated team will take care of everything in the set up so that you don’t need to. We work closely alongside you in the planning and organisation stage to make sure we have met all your specific requirements.
However, if you do wish to be present during set up then we may need to book another pier stop and this could incur an additional charge. You can also send items to our office prior to the event, but this may also incur further charges.
A: The vessels are incredibly versatile and can be tailored to suit the purpose of your event. There are many ways to personalise your function, such as:
A: Yes, but please make sure this is limited to the outdoor decks only. Dispensers are provided for disposing of cigarettes.
If you have any further queries, which are not listed above, please contact our team on 020 7345 5321 or via email at firstname.lastname@example.org
“As we had previously experienced such great service with West End on The Thames, we knew that this event would be no different. Everyone who attended had a great time, the music was great, the food was great and our project manager did everything she could for us and more. As last time this event will be talked about for months. Many thanks again to you all.”