Behind the scenes: Meet our exceptional PM team
Our project management team is led by senior event planner Eliza. Eliza is responsible for project managing each event we host from start to finish. With huge amounts of experience and expertise, Eliza has a keen eye for creativity and an unwavering work ethic. Thanks to her exceptional interpersonal skills, Eliza can build strong relationships with clients working closely with them to ensure that every detail of their event is carefully considered and flawlessly executed.
Eliza is supported in the project management team by Ellie and Phoebe. An event assistant, Ellie has a unique position in the company that gives her an extensive knowledge of every event we work on. Well liked thanks to her bubbly personality, Ellie is hard working and dedicated, and she is constantly operating behind the scenes to ensure that events run smoothly.
Our event coordinator Phoebe brings her passion for client satisfaction to every project. Phoebe is adaptable, ensuring that each event is truly bespoke and her attention to detail ensures events run smoothly on the day. A people person, Phoebe thrives at events, with her people skills and love of being amongst the action ensuring that every guest feels welcome and looked after.
The art of event planning
Effectively planning events is a true artform with a lot of intricate details that are often overlooked. You need to manage suppliers, construct timelines and schedules, deal with risk management, and coordinate everything on the day of the event. Luckily for us, our project management team excels in all of these areas.
Our team’s attention to detail, combined organisational skills, and ability to handle multiple tasks simultaneously, guarantees that all of the events that we organise run as smoothly as possible.
We all know that anything can occur on the day of an event. The weather might turn or guests’ circumstances may change last-minute. However, our team’s exceptional problem-solving abilities and their adaptability in managing these unexpected challenges means that we can act in the moment, on the day, to ensure that all hurdles are overcome!
Collaboration and communication
The key to a good event is true collaboration and effective communication. Two approaches that our project management team take very seriously.
We always do our best to work closely with the client to help translate their vision into an unforgettable event. That means liaising directly with the client throughout the planning process to understand their particular requirements and any specific ideas they have for the day.
Elize, Ellie, and Phoebe take great pride in their communication skills and a huge part of our success here at West End on the Thames stems from their ability to ensure that every event detail aligns with our clients’ expectations.
Going above and beyond
Our team has the ability to handle high-pressure situations with professionalism, which means we can provide a seamless and stress-free experience for our clients. This is demonstrated nicely by some of the fantastic events we’ve managed in recent years.
We worked with the Aerospace Alliance, organising a wonderful event that served as a welcome reception for guests that were attending the Farnborough Air Show. There were over 450 guests coming in from around the globe with a huge number from the United States, including many government and NASA officials. The client wanted the vessel to feel unique and bespoke, so we arranged for them to take up our branding options. This involved five flags being placed on the boat, one for each state that guests were coming in from.
Our team worked tirelessly to meet the needs of the client, who ended up very happy, saying: "The WEOTT team went above and beyond for our event of more than 400 executives from around the world. We are based in the U.S. and despite the time difference, communication was easy and their service was outstanding. Would highly recommend for your event needs.”
Another huge success story was the team bonding event we organised for PepsiCo. Again, with guests coming in from all over the world, our event planning team worked closely with the client to meet the brief, ensuring that the day went perfectly, without a hitch.
We received yet more glowing praise from the client, who said: "Our global team had the most amazing landmarks cruise recently and made incredible memories together.”
Our project management team has a whole host of other success stories, which you can learn about if you visit our Case Studies page today!
As the backbone of our event planning process, our project management team exemplifies excellence in their field. Their expertise, dedication, and commitment to delivering outstanding events for our clients is what sets West End on the Thames apart. Whether it's an intimate corporate gathering or a grand wedding reception, our team is ready to turn your vision into a remarkable reality.
Written by Adam Rowden, creative copywriter at West End on the Thames.